You are currently viewing Microsoft is not calling you and you do not call them.

Microsoft is not calling you and you do not call them.

Be cautious about unsolicited calls claiming to be from Microsoft.

Microsoft will never proactively reach out to you via phone to offer unsolicited technical support. If you receive such a call, it’s very likely a scam attempt. 

Here’s how to protect yourself and handle suspicious interactions:

  • Never call a number provided in a pop-up or error message. Genuine Microsoft error messages won’t include a phone number to call.
  • Don’t click on any links or provide personal information if you receive a suspicious pop-up or phone call.
  • Do not share personal, financial, or account information over the phone, especially if they contacted you unexpectedly.
  • Hang up immediately if you receive a suspicious call.
  • Verify your account security by logging in directly to your Microsoft account through the official website. Check for unusual activity and update your password if necessary.
  • Report the scam to Microsoft: You can report technical support scams on their website. 

If you have a legitimate issue with a Microsoft product or service and need help, here are some ways to get support without a phone call:

  • Use the Get Help app: If you sign in to your PC with a Microsoft personal account, you can use the built-in Get Help app to access troubleshooting resources and run diagnostic tests. You can also contact support directly from within the app if needed.
  • Search online help and knowledge base articles: Microsoft’s support website offers a wealth of information and troubleshooting guides.
  • Utilize troubleshooters: Many common issues can be resolved by running the troubleshooters available in the Get Help app.
  • Explore Microsoft Community forums: Engage with other users and community experts on the Microsoft Community forums to find answers and advice.
  • Consider contacting Microsoft Support through chat: You can initiate a live chat with a Microsoft specialist through their website or the Get Help app. 

Remember, staying vigilant and using official Microsoft support channels are the best ways to protect yourself from scams.